Frequently Asked Questions
HAS MY ORDER BEEN SHIPPED YET?
As soon as your order is processed and dispatched, you will be sent an email to confirm that it's on its way.
From there it should be delivered within the timescale that we advertise.
I HAVE RECEIVED A FAULTY ITEM
We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting us by email firstname.lastname@example.org or by telephone +44 161 973 2083.
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER
If you have received an incorrect item in your order, let us know straight away by contacting us by email email@example.com or by telephone +44 161 973 2083.
AN ITEM IS MISSING FROM MY ORDER
If an item is missing from your order, let us know straight away by contacting us by email firstname.lastname@example.org or by telephone +44 161 973 2083.
INTERNATIONAL DELIVERY INFORMATION
International Shipping is charged on a flat rate basis, regardless of the weight and the number of items in your parcel.
International Delivery allows your parcel to be tracked for the duration of its journey.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick the parcel up.
If your delivery is for an address in France and you are absent when the delivery is made then it is likely that your parcel will be taken to the local post office.
WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
NON EU VAT
VAT is not included in our prices for customers outside of the EU.
DO YOU DELIVER TO WORK ADDRESSES?
We can deliver to your permanent residential address, your place of work or any other address specified by you. We do not deliver to a PO Box address for security purposes.
If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
DO YOU DELIVER TO BFPO?
Yes, we do deliver to BFPO. The delivery method we will use is Royal Mail signed for.
OUR RETURNS POLICY
You can return an item for a refund, or exchange it for a different size within 30 days of receiving your original order.
Please enclose the completed returns form so that we can quickly and correctly process your return.
See relevant returns page for more information.
MY RETURN WAS PROCESSED BUT I WASN’T REFUNDED MY DELIVERY CHARGE
We will usually refund you what you paid for the goods but not the delivery charge, except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.
I HAVE BEEN REFUNDED THE INCORRECT AMOUNT
We are very sorry if we have made a mistake on your refund. Please get in touch by email at email@example.com and we will try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.
HAVE YOU RECEIVED MY RETURNED GOODS?
As soon as your return has been processed, we will email you to let you know.
If you have any concerns, please do not hesitate to contact us at firstname.lastname@example.org
I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED
We are really sorry if we made a mistake when processing your refund.
Please get in touch with us by email at email@example.com or by telephone +44 161 973 2083 and we will sort it out for you.
HOW DO I SEARCH FOR A PRODUCT?
There are a number of ways you can search for a product on the website.
The most relaxing way to shop with us is to initially browse through the categories at the top of the website. You can then refine your search by clicking on price, colour or manufacturer.
Alternatively, if you know exactly what you want, just type in the product or brand into our search facility (top right of the Website) and we will find you everything related to your specific search.
Once you have found what you want in the size you want, click 'add to basket', and then simply follow the on screen instructions to fill in your payment and delivery details.
DO YOU HAVE A CATALOGUE I CAN BUY FROM?
We are continually updating all our ranges of dungarees and for this reason we only display our ranges online. This provides our customers with a website where you can buy what you want when you want 24 hours a day, 7 days a week.
If you are concerned about whether buying online is secure, please rest assured that as an online retailer we want you to have total peace of mind when shopping with us and that is why we invest time and money in making sure we use systems and software that protect your purchase.
DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
The simple answer is - No.
However, setting up an account with us will allow you to order in the future without having to fill in your details again.
DO YOU HAVE A SIZE GUIDE?
We would never want to send you something that doesn't fit properly so for this reason we take time to ensure that all of our products are correctly sized.
Each product has its own size guide in the form of a drop down menu, on the product page, where you can see the available sizes and the corresponding measurements. In the product description there will also be a reference as to the cut of the product e.g. baggy or regular fit.
We always recommend that when choosing dungarees, you choose the size according to your normal jeans size.
There is also a specific page on our website called Size Guide which details the different sizing in different countries.
I DO NOT UNDERSTAND WHAT SIZE I SHOULD BUY
To find your correct waist size we suggest that you measure a pair of your own jeans or trousers. Place your trousers on a flat surface and then measure across the waistband. Multiply this measurement by 2 and this is the waist measurement you should choose for your dungarees, e.g. 34” or 86cm.
If the dungarees are described as loose fitting then you do not need to buy a bigger size to make them look baggy.
I HAVE A DISCOUNT CODE. HOW DO I USE IT IN PAYING FOR GOODS?
Make sure you type your code into the appropriate box when you check out, and click “apply voucher” to apply it to your order.
If it is not applied at this point, we cannot apply it to the same order later on (though you might be able to use it on a subsequent order).
Please note only one discount offer can be used per order.
Please always check further terms and conditions supplied with the code.
CAN I AMEND OR CANCEL MY ORDER?
If you wish to amend your order once it has been submitted, for example, changing the size/colour of an item, please email us at firstname.lastname@example.org or telephone +44 161 973 2083.
Under UK Distance Selling laws, you have the right to cancel your contract with us, within 14 working days of receiving your order. You will need to advise us of this so we can issue you with a full refund and we would ask you to return the cancelled items to us.
HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Dungarees Online in return for a full refund. Order cancellations must be emailed to us, quoting your Order Number in your email, within 14 days to email@example.com
Once you have cancelled your order, the goods should be returned to us, in their original condition. Any items are your responsibility until they reach us. As such, for your own protection we recommend that you send the parcel using a delivery service which can insure you for the value of the goods.
The item(s) must be returned in original packaging with any garment labels attached.
This returns policy does not affect your statutory rights.
WILL AN ITEM BE RESTOCKED?
Dungarees Online like to keep our ranges fresh and exciting, and so we do not re-stock all our product lines. However, we do have a selection of core products which are continually re-stocked. If you see a product that does not seem to be available in your size, it’s always best to just email us at firstname.lastname@example.org or telephone +44 161 973 2083 and we can tell you if your item will be re-stocked or help you find a very similar item.
I AM HAVING PROBLEMS ACCESSING OR BUYING FROM YOUR WEBSITE
If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system.
If you are still having problems, get in touch by email at email@example.com or telephone +44 161 973 2083.
I CAN’T SIGN INTO MY ACCOUNT
When you want to access your account, we ask you to sign in. If you find that your email address or password are not recognised, please make sure you are using the same email address and password that you used when you registered with us.
If you can't remember your password, just type your email address into the “Forgot your Password” box on the sign-in page, and we'll remind you what your password is.
I AM NOT RECEIVING YOUR NEWSLETTERS
If you are not getting the newsletter, just email us at firstname.lastname@example.org and ask us to add you to our mailing list.
IS IT SAFE TO ORDER ONLINE?
100% Secure Online Shopping at Dungarees Online
At Dungarees Online we want every one of our customers to know that we take security and customer service very seriously. We realise that it takes a lot of trust, especially for first time buyers, to give us their credit card details when placing an order online. This is why we have installed many different security measures on this website to ensure the safety of your credit card details and personal information.
256 bit SSL Encryption & PCI Compliant
We have installed a 256 bit SSL security certificate to ensure that all information transferred digitally, to and from our website, is encrypted to the highest possible security standards currently available. So when a customer enters their credit card details at the checkout, their information is 100% secure and safe when the information is passed on to our payment processor.
I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK
Dungarees Online like to keep our ranges fresh and exciting, and so we do not re-stock all our product lines. However, we do have a selection of core products which are continually re-stocked. If you see a product that does not seem to be available in your size, it’s always best to just email us at email@example.com or telephone +44 161 973 2083and we can tell you if your item will be re-stocked or help you find a very similar item.